These terms govern access to and use of the Neurocuole clinical platform by registered healthcare organisations, practitioners and administrators.
By registering for, accessing, or using the Neurocuole platform ("the Platform"), you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must not register for or use the Platform.
These Terms apply to all users of the Platform, including practitioners, administrators, secretaries, nurses, virtual assistants, and other staff of registered healthcare organisations ("Users").
Access to the Platform is restricted to individuals acting in an authorised professional capacity on behalf of a registered healthcare organisation. By submitting a registration request you confirm that:
You agree to use the Platform only for authorised clinical, administrative and operational purposes, including:
You must not:
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify your organisation administrator or Neurocuole immediately if you suspect unauthorised access to your account.
Multi-factor authentication and other security controls provided by the Platform must not be disabled or bypassed.
The Platform is a record management and communication tool. It does not provide clinical advice, diagnosis or treatment recommendations. Practitioners remain solely responsible for all clinical decisions, judgements and the accuracy of clinical information they enter.
Neurocuole is not a party to, and accepts no responsibility for, the clinical relationship between a practitioner and a patient.
You agree to maintain the confidentiality of all patient data accessed through the Platform and to process personal data only in accordance with applicable data protection law (including UK GDPR, the Irish Data Protection Act 2018, and UAE PDPL where applicable) and your organisation's own data protection obligations.
Further detail on how Neurocuole processes personal data is set out in our Privacy Policy.
Neurocuole aims to provide reliable access to the Platform but does not guarantee uninterrupted or error-free operation. Planned maintenance windows will be communicated in advance where reasonably possible. Support requests should be directed to your organisation administrator or support@neurocuole.net.
All software, design, trademarks and content comprising the Platform are the property of Neurocuole Ltd [Company Registration: PLACEHOLDER — to be updated upon registration] or its licensors. Nothing in these Terms grants you any ownership rights in the Platform.
To the maximum extent permitted by law, Neurocuole shall not be liable for any indirect, incidental or consequential loss arising from use of the Platform. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, or any other liability that cannot be excluded or limited by law.
Neurocuole or your organisation administrator may suspend or terminate your access to the Platform at any time, including where there is reasonable suspicion of misuse, a breach of these Terms, or where required by law or regulatory obligation.
We may update these Terms from time to time. Material changes will be notified to Users, and continued use of the Platform following such notice constitutes acceptance of the revised Terms. Where required, Users may be asked to re-accept the Terms on next login.
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles, save where mandatory local law applies to Users or organisations outside that jurisdiction.
If you have any questions about these Terms, please contact us at legal@neurocuole.net.